Dial-Up Technicial Support
Setting up Dial UP
National Dial Up Numbers
Dial Up Technicial Info
For help connecting to our Nationwide Access numbers see our Nationwide Dial-up Setup Information If you are
using our national dial up network you must login using you complete user name. This would be
email@example.com, not just username
Basic Troubleshooting Stops
- Double-check your settings, make sure the user name and password are correct. Check that
you have a valid phone number entered.
- Try disconnecting (hanging up) and reconnecting (re-dialing) to IHOT.
- Unplug and plug-in your telephone connections, and power cables for your
- Make sure you have dial tone on the modem. No dial tone you won't be able
- Restart or reboot your computer. Also it may be usefull to do a complete power cycle of
your compute (turn if off and back on)
IHOT will be making changes to our
DIAL UP Network at the end of September 2008.
The big question you would have is, how will this impact you.
This effects you in two way.
1: The phone number you need to dial into
will be changing.
2: The user name you are using must include
the IHOT.COM domain name.
You are currently using a dial up telephone
number to connect to our Dial Up Network the end in XXX-1055.
As of October 1, 2008 the numbers that end
in 1055 will no longer be available.
We are switching to a nationwide telephone
dial up network.
IHOT will not be able to supply dial up
access anywhere in the United States.
So what will you have to do to find a new
dial up number? It shouldn’t be very difficult. Go to the IHOT.COM web site (see link below) and look under the State of
California and then find your city. There you will find a list
of available telephone number.
The web site will show a list of telephone
number like below.
These are valid Telephone number for the City
of San Jose.
408-907-9569 - San Jose, CA
408-850-9569 - San Jose, CA
408-907-9615 - San Jose (North), CA
408-889-0155 - San Jose (North), CA
408-580-0155 - San Jose (South), CA
408-850-9615 - San Jose (West), CA
408-538-0155 - San Jose (West), CA
Our lawyer suggest we say the
Before you use any dial-up number for Internet access, we recommend that you contact your local telephone service
provider to verify if the number in question would be a toll-charge call for you. You can reach your local operator
by dialing "0". Let the operator know the telephone number that you are dialing from and the number that you are
dialing to. The operator will then verify whether or not the number is a toll-charge call for you. It is the
customer's sole responsibility to verify this information. We are not responsible for any charges you may
Once you have found the telephone number
you will be using you just need to change the telephone number in your dial up program.
If you are unsure of how to do this we have
set up a special support page at http://ihot.com/dialupnumberchange.html . Just click this link or copy and paste it into your
Suggestion. Print this page out for your reference.
Don’t any changes until you have all the
information you need to proceed.
If in are unsure of making the change,
don’t. Just create a new dial up connector. Then use that one instead.
Make sure you also you are using the
complete login name
(example: not just Bob but firstname.lastname@example.org)
Read our support page on changing your dial
As a last result you can send a email to
support and schedule a support conference call to assist you with this change.
will be changing”
Dial up number you are using to access the IHOT Dial Up Network.
you enter your Dial UP User Name.
current telephone number you have been dialing will need to be changed. Not a major issue for IHOT, but unless
you make this change on your computer you use to connect to the internet you will not be able to
The second thing will be the user name you
use to connect with the Dial Up Network.
Our new dial up network requires that you
use your complete user name, which is your IHOT.COM email address not just the left hand side of the
What will not be
You dial up password
Your Email address
Your Email Password.
Making this change on your computer is not
a big dial at all. It just takes a couple of
steps. There are three step to this
We are including instruction with this
email on how to make the changes on a Windows XP computer. See
If you have a computer running Microsoft
Windows 95, 95, 98, ME, or 2000 or Apple Operating System you will need to go to the IHOT.COM web site and to
the support tab. There you will find a link called Dial Up
Change. There you will find instructions on how to make the
changes to your computer dial up setting.