• What are the benefits of DSL?
• What factors should I consider in determining my Internet access
• Is the cost of DSL going to decrease? How soon?
• Can I view online video clearly with DSL?
• If I get DSL today, can I easily get faster service in the future
as the technology improves?
• Aren't some DSL services much faster than 1.5 Mbps?
• How do businesses benefit from DSL?
• Is DSL as reliable as it needs to be for business users?
• Can multiple people at a single office use a DSL connection
• Every time I add another user to my DSL connection, do I need to
pay another set-up fee?
Q: What are the benefits of DSL?
A: DSL is faster than other remote access technologies such as analog modems, ISDN, cable
modems, or wireless solutions; and it provides secure, continuous access over a dedicated phone line to each
business customer - no time is wasted with dial-up routines. DSL is cost-effective to implement and to manage, and
DSL utilizes the existing copper wire infrastructure, therefore it can be deployed almost
Q: What factors should I consider in determining my Internet access needs?
A: You should consider several factors:
• The amount of time you spend online
• The activities you perform on the Internet
• Your need to support multiple-users through a single connection
• The overall cost of basic dial-up service versus faster, less cumbersome access methods
Q: Is the cost of DSL going to decrease? How soon?
A: DSL is an emerging technology, therefore it is impossible to predict the market forces and
timing that will influence future pricing. Nevertheless, DSL is an exceptional value, compared with other means of
online access, and it has every potential to remain an exceptional value.
Q: Can I view online video clearly with DSL?
A: Video works exceptionally well on DSL, depending on the speed of your DSL connection. Most
movie trailers and high bandwidth videos are designed for 80-128 Kbps speeds. These are well within the capacity of
DSL, which is up to 12 times faster than 128 Kbps. For example, CNN's news footage is clear in real-time, even
while you're downloading email and running other PC applications.
Q: If I get DSL today, can I easily get faster service in the future as the technology
A: Typically, yes. The accompanying router equipment we sell can support you as you graduate
to speeds as fast as 1.1 Mbps. When you're ready to trade-up to a higher-speed, we can work with you to determine
which options may be available at your location.
Q: Aren't some DSL services much faster than 1.5 Mbps?
A: DSL speed is a function of the length and quality of the copper line running from the
telephone company's nearest central office (CO) to the installation site. DSL can deliver higher speeds at very
short distances, but the number of residences and businesses within these short distances is small, which makes it
impractical to deploy. DSL at Work
Q: How do businesses benefit from DSL?
A: Businesses enjoy multiple benefits:
• DSL provides a very fast, secure, dedicated connection that's easy to order, install, and maintain.
• It can be economical. Our flagship DSL service - TeleSpeed - offers affordable, flat-rate billing, which means
you don't pay "price-per-minute" charges based upon a user's distance from the office.
• Because TeleSpeed is "always on," it increases employee productivity.
• Finally, because we provide blanket coverage in all of the metropolitan areas we serve, corporations can offer
DSL-based teleworking programs to a wide range of employees.
Q: Is DSL as reliable as it needs to be for business users?
A: Yes. Our business-class service has established objectives and service guarantees for
network availability, repair, packet loss and network latency. In fact, we guarantee 99.9 percent network
availability for business users. Both TeleSoHo and our T1 service are perfect for business.
Q: Can multiple people at a single office use a DSL connection simultaneously?
A: Yes, multiple users in an office can use the same DSL line. In fact, our TeleSoho and T1
service supports almost unlimited users. Some of our business customer are linking as many as 50 computers to a
single TeleSoho and T1 business line.
Q: Every time I add another user to my DSL connection, do I need to pay another set-up fee?
A: There are no fees for additional users or additional machines, and the additional set-up routine is so
easy you can even do it yourself (but our tech support staff is always available to assist you if you need help).
Basically, just plug the computer into the network, and it's on the Internet. The DSL modem that we supply
functions as a router, allowing many computers within your office to connect to the Internet.
If you wish to have more then on user on the DSL connection and you subscribe to TeleSurfer or basic ADSL service
you will need to use a DSL router like a Linksys or Netgear router. Installation and support of this type of router
can not be provided by IHOT. Contact the manufacturers of the router for installation